Frequently Asked Questions
Everything you need to know about shopping with The Ashva.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for domestic orders, while international deliveries can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate an exchange or a full refund through our online portal.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
Which payment methods do you accept?
The Ashva accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' services like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Most of our collections use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey until it reaches your door.